In connection with the online store yoursoultime.si (hereinafter: the online store) and the purchase of products, the following applies:

Online store provider and seller:

YST Group d.o.o.

Litostrojska Cesta 40

1000 Ljubljana

Registration number: 8995923000

VAT number: SI86544861

Bank account: SI56 1010 0005 9569 344 (held at Banka Intesa Sanpaolo d.d.)

Email: hello@yoursoultime.si

Introductory definitions:

General Terms and Conditions of the online store yoursoultime.si (hereinafter: the General Terms): by means of these General Terms, the company regulates the conclusion of distance contracts with consumers via the internet, which, in accordance with the Consumer Protection Act, the Electronic Commerce Market Act and the Electronic Communications Act, constitutes an information society service and requires that we provide the information contained herein,

visitor to the online store (hereinafter: visitor): a person who has visited or is navigating the online store and its subpages,

registered user: a visitor who, by entering the required details and clicking the "Register" button, has given their consent to the provisions of these General Terms and, in accordance with the "User Account Registration" section, has registered their user account,

user: a visitor or registered user of the online store,

buyer: a user who successfully completes a purchase on the online store,

purchase: the conclusion of a distance contract for the purchase of selected products by submitting an online order, at the published price and in accordance with the terms and provisions of the General Terms in force at the time the order is placed.

Validity of these General Terms:

These General Terms govern the operation of the online store, the rights and obligations of the user or buyer in relation to the company, and regulate the business relationship between the company and the buyer. We kindly ask buyers to read the provisions contained herein carefully before making each purchase on the online store.

The buyer is at all times bound only by the latest version of these General Terms that is in force at the time of purchase. Purchases already completed will always be assessed in accordance with the General Terms that were in force at the time of purchase.

With each purchase, we therefore ask the buyer to expressly confirm their acknowledgement of the provisions of the applicable General Terms (by checking the "I agree to the General Terms and Conditions" checkbox at the final step of the purchase).

Any buyer may at any time request that the company provide them with the General Terms that were in force at the time of their purchase. The company will provide these free of charge on a durable medium, and the relevant General Terms constitute the contract between the buyer and the company.

In the above case, you may contact us at any time at:

– hello@yoursoultime.si
– or call us at +38631697994

The General Terms are also available for inspection in physical form at the company's published collection point, at the address Litostrojska Cesta 40, 1000 Ljubljana.

These General Terms do not govern the protection of personal data or the use of cookies in connection with the online store, and do not provide information pursuant to Article 13 of the General Data Protection Regulation (GDPR); this area is instead covered in the general personal data protection information published at: yoursoultime.si/varstvo-podatkov

Amendments to these General Terms:

The company reserves the right to amend these General Terms upon the introduction of additional services and technologies, upon the occurrence of new circumstances, and in any other cases that give rise to such a need.

Should these General Terms be amended, we will do everything in our power to notify users via the usual electronic communication channels, or by means of a notice published on our online store.
The online store will at all times publish only the General Terms currently in force.

Mandatory information the company always provides to buyers before purchase:

• details of the company's identity: the company name and registered office, as well as the registration number and VAT number, are stated at the beginning of these General Terms,
• contact details that enable users to communicate with the company quickly and effectively: these are found in the relevant sections (email address and telephone number) or at the beginning of these General Terms,
• information on the essential characteristics of the products or services offered in the online store, including any after-sales services: these are always displayed in written and graphic form alongside the description of each relevant product as the user browses the online store,
• information on the availability of products or services offered in the online store: these are always displayed in written form alongside the description of each relevant product as the user browses the online store,
• final prices of goods, inclusive of taxes and other charges: these are stated alongside the individual description of the relevant product and on the "Checkout" page, which the user accesses by clicking the "Proceed to Checkout" button; the validity period of this information is defined in more detail in the "Product Prices and Delivery Costs" section of these General Terms,
• the method, place, conditions and costs of product delivery or service fulfilment, and the delivery timeframe:
• method and place of delivery: available for selection on the "Checkout" page, which the user accesses by clicking the "Proceed to Checkout" button; any restrictions or special aspects of the delivery method are always stated in the "Delivery" section of these General Terms,
• conditions and costs of product delivery: displayed on the "Checkout" page, which the user accesses by clicking the "Proceed to Checkout" button after selecting a product for purchase (adding it to the "Cart"); delivery conditions and costs depend on various factors described in the "Product Prices and Delivery Costs" section of these General Terms,
• delivery timeframe: the estimated delivery timeframe is stated alongside each relevant product,
• available payment methods: displayed and available for selection on the "Payment and Delivery" and "Confirmation" pages, which the user accesses by clicking the "Complete Order" button; any restrictions or special aspects of payment methods and options are always stated in the "Payment Method" section of these General Terms,
• payment terms: displayed and available for selection on the "Checkout" page, which the user accesses by clicking the "Proceed to Checkout" button; any restrictions or special aspects of payment methods and options are always stated in the "Payment Method" section of these General Terms,
• the validity period of the offer: defined in more detail in the "Product Prices and Delivery Costs" section of these General Terms,
• the period within which it is possible to withdraw from the contract and the conditions for withdrawal: together with a description of the right of withdrawal and the cases in which the buyer as a consumer does not have the right of withdrawal, this is stated in the "Order (Contract) Withdrawal" section of these General Terms.

The company also undertakes to always provide the buyer before purchase with:

• information on what constitutes a material defect, how it may be claimed and what legal options the buyer has in connection with it: this is stated in the "Material Defects in the Product" and "Claiming Material Defects and Complaints" sections of these General Terms.
• an explanation of the complaints procedure, including all details of the contact person or customer service department: this is stated in the "Material Defects in the Product" section of these General Terms,
• an explanation that the support provided by the company to buyers in connection with their complaints and product claims relates solely to purchases successfully completed on this website: this is stated in the "Claiming Material Defects and Complaints" section of these General Terms,
• an explanation that the buyer has the option of out-of-court dispute resolution: this is stated in the "Out-of-Court Resolution of Consumer Disputes" section of these General Terms.

Responsibility for the operation of the online store:

The company endeavours to provide all users with uninterrupted, undisturbed and secure access to and use of the online store through standard communication means; however, this may be impeded by numerous factors beyond the company's control. The company is therefore not liable to users of the online store for any disruption to the operation of the website or any possible inability to access the content and products offered on the online store, to which the user consents by using this online store.

The company provides access to the online store via communication means on a free-of-charge basis; however, use of and access to the online store may be associated with costs beyond the company's control (e.g. electricity, internet connection fees, mobile data charges payable to a network operator, etc.).

User account registration and the responsibilities of the registered user:

It is possible to make a purchase on the online store as an unregistered visitor, i.e. simply by entering the details strictly necessary for completing the order.

A visitor may also register a new user account by entering their account access password and email address on the relevant subpage and clicking the "Sign In" button to give their consent to the provisions of these General Terms. By doing so, the visitor becomes a registered user of the online store.
Should a registered user wish to change their details at a later stage, they may contact the company in this regard via the email address hello@yoursoultime.si.

A change of email address will be carried out on the same day or at the latest on the next working day, and the user will be notified by email.

The registered user warrants to the company that all data provided in connection with the registration of their user account is accurate, truthful and correct, and that they will not use the online store in a manner contrary to these General Terms.

If a visitor provides the company with inaccurate, untruthful or incorrect data when registering a user account, or if the company has reasonable grounds to suspect that the data is inaccurate, untruthful or incorrect, the company has the right to deactivate all registered user accounts of that visitor.

Each registered user is solely responsible for all activities on and in connection with their user account and is obliged to protect their username and password from unauthorised use. In the event of unauthorised use of a user account and/or password, or if the user suspects that someone has used their account to commit a criminal offence or has otherwise caused damage, the registered user is obliged to notify the company immediately via the email address hello@yoursoultime.si or by calling +386 31 697 994.

Use of the online store by minors and persons with limited or removed legal capacity:

The company does not accept orders from persons under the age of 18 or from persons with limited or removed legal capacity, unless it has obtained the express permission of their legal representatives in this regard.

The user account registration process was created in accordance with the principle of data minimisation, which means the company does not collect the dates of birth of registered users. The company therefore has no means by which it could economically and effectively verify whether the creation of a user account, the offering of goods, the completion of a purchase and the processing of a user's personal data involve the personal data of a minor.

The company also does not knowingly offer products from the online store's range to minors or to persons with limited or removed legal capacity, does not knowingly process any personal data relating to them, and does not provide unrestricted access to products that could be harmful to children.

If the company itself subsequently discovers that it is processing the personal data of a minor or a person with limited or removed legal capacity without the consent of a parent or guardian, it will do everything necessary to ensure that all personal data provided by or relating to children is deleted.

If the parents or guardians of a minor or a person with limited or removed legal capacity discover that their child or ward is using the online store, or that, in addition to their email address, they have voluntarily provided the company with other personal data, they may notify the company and request the deletion of personal data at hello@yoursoultime.si, or by calling +386 31 697 994.

Any communication directed at persons whom the company has determined to be under the age of 18 or to have limited or removed legal capacity will be age-appropriate and will not exploit their credulity, lack of experience or sense of loyalty.

The purchase process on the online store:

To make a purchase on the online store, the user completes the steps described below using a communication device:

• navigating to the online store,
• searching for and viewing individual products in the online store's product range,
• viewing a product and selecting the quantity to purchase by entering numbers into the relevant input fields or clicking the relevant buttons ("+" or "−"),
• adding the selected quantity of the specified product to the shopping cart by clicking the "Add to Cart" button,
• reviewing the selected product and quantity in the cart pop-up by clicking the "View Cart" button, then clicking the "Proceed to Checkout" button to move to the next step leading to a successfully completed purchase,
• entering the required details for processing the order and delivering the product into the relevant fields,
• selecting the preferred payment method and product delivery option,
• reviewing all entries made so far (the specification and quantity of the selected product, purchase and delivery details, selected payment method and delivery option), amending them as necessary, and once more checking the total price of all selected products, inclusive of taxes, other charges and delivery costs; entering any applicable coupons or discount codes; adding any additional notes regarding the purchase or delivery; submitting the relevant consents and acknowledging that by clicking the "I have read and agree to the website's terms and conditions" button, the user agrees to all provisions of these General Terms; and, if in agreement with all of the above and wishing to complete the purchase, clicking the "Complete Order" button.

 

By clicking the "Complete Order" button, the contract between the buyer and the company regarding the purchase of the selected product or products is concluded.

Order receipt and confirmation by the company, and the buyer's time-limited opportunity to make corrections and withdraw from the order without consequences:

After placing an order, the buyer receives a notification at the email address provided confirming that the order has been successfully received.

The above notification contains a summary of the entire order together with the order number, order status, product table and itemised prices for each line item, along with a full breakdown of the price and all costs, taxes and charges.

The notification also contains instructions on the right of withdrawal from the contract, as defined in the "Order (Contract) Withdrawal" section of these General Terms.

Upon confirming the order, the company may also notify the buyer by email of the expected delivery timeframe, if this differs from the one published on the online store at the time of the buyer's purchase; in this case, the buyer may withdraw from the order (contract) without any consequences.

For a further two (2) hours after receiving notification that the order has been successfully received, the buyer has the option of withdrawing from the order (contract) without any consequences by sending a message to the email address hello@yoursoultime.si or by calling +38640697994. In the same manner and within the same period, the buyer may also amend or correct a successfully placed order.

Dispatch of the product to the delivery service (shipment of goods) and the buyer's withdrawal from the order (contract), which may result in the return of goods and reimbursement of delivery costs to the company:

After two (2) hours have elapsed from receipt of the notification of a successfully received order, and provided the company has received the buyer's payment for the ordered product (except in the case of cash on delivery), the company forwards the ordered product to the dispatch service.

The buyer nonetheless retains the option of notifying the company of their withdrawal from the order (contract) by sending a message to the email address hello@yoursoultime.si or by calling +386 31 697 994 during the company's business hours; in this case, the buyer may be liable for the return of the delivered product and reimbursement of the delivery costs of the received product to the company, as defined in the "Order (Contract) Withdrawal" section of these General Terms.

Technical means enabling identification and correction of errors before placing an order:

Before placing an order, the user is able, via the graphical user interface, to immediately, easily and without difficulty:

• view and review which products they have selected and added to the shopping cart;
• view and review the price of each individual product and the total price of the entire selected quantity of each product;
• change the selected quantity of each product and calculate the new price for that amended quantity;
• remove selected products they do not wish to purchase from the shopping cart; and
• Before confirming an order, the user is able, via the graphical user interface, to immediately, easily and without difficulty;
• change the selected product delivery method;
• change the selected payment method; and
• review and confirm individual changes to the order.
• at each step, the buyer has the option of going back one step.

Provision of an invoice and the buyer's request for the contract to be provided on a durable medium:

Upon delivery of the ordered products, the company sends the buyer a printed invoice included in the package with the order. In the case of collection in person at the collection point, the buyer receives a printed invoice for the purchased items upon collection. In some cases where an invoice is not printed, we send the invoice subsequently to the buyer's email address.

The invoice provides a breakdown of the price and all costs associated with the purchase.
The buyer is required to verify the accuracy of their details before placing an order. Subsequent objections regarding the accuracy of issued invoices will not be considered.
 
The buyer may, by sending a message to the email address hello@yoursoultime.si or by calling +386 31 697 994 during the company's business hours, request at any time after completing a purchase that the company provide them free of charge with the General Terms that were in force at the time of their product purchase, on a durable medium. The relevant General Terms constitute the contract between the buyer and the company.

Payment methods:

Purchases on the online store may be made in the following ways:

Payment by proforma invoice (e.g. payment slip, transfer via SWIFT, etc.).

The proforma invoice must be settled within 3 days, otherwise the company has the right to withdraw from the contract. Payment is considered completed on the date the buyer issues a payment instruction to a bank or other payment institution. The ordered product is dispatched as soon as we receive the relevant funds in our bank account:

YST Group d.o.o., Litostrojska Cesta 40, 1000 Ljubljana.

IBAN SI56 1010 0005 9569 344 held at Banka Koper d.d.

Ordered products may also be paid for using Stripe (Maestro, Mastercard and Visa credit and debit cards) or PayPal.

Upon receipt of an order placed via the above payment methods, the company will forward the order to the delivery service in the shortest possible time.

Products may also be paid for on delivery (cash on delivery); however, the company reserves the right, in the event of a first unsuccessfully collected order, to require payment by proforma invoice or by card for a subsequent order.

Delivery:

The company works with delivery services selected at its own discretion.

The buyer will be informed of the estimated delivery timeframe and other details by the delivery service one day before delivery or on the morning of the delivery day.
 
Dispatch is carried out every working day for orders placed before 12:00 noon.
 
The estimated delivery timeframe is for guidance only; once the company has handed the product to the delivery service, the delivery timeframe is beyond its control. The company is therefore not liable to the buyer for any loss that may arise as a result of the delivery service exceeding the estimated delivery timeframe, or due to any other circumstance also beyond the company's control (e.g. natural disasters, floods, etc.).

The company is also not liable in connection with damage to products that occurs or arises as a result of delivery. All claims on this basis must be directed by the buyer directly to the relevant delivery service.

Product prices and delivery costs:

All stated product prices apply at the time the order is placed and remain valid until a new price list is adopted. The product range is available while products are in stock or on offer.

All prices in the online store are stated in euros and include VAT.

All prices in the online store are product prices and do not include delivery costs; delivery costs are displayed and applied when the user selects a delivery method or personal collection, and are added to the final order price at the last screen where the user confirms the order, as described in more detail in the "Purchase Process on the Online Store" section. All prices apply only to electronic product orders placed in the online store.

The delivery cost, regardless of parcel size, for shipments within Slovenia is €4.90 for purchases below €60.

Discounts, promotional codes, discount codes and vouchers:

Promotional codes, discount codes and vouchers may be used by entering the code into the relevant field at the applicable step of the purchase process, as described in more detail in the "Purchase Process on the Online Store" section.

Discounts and other benefits that affect the price of a product, as well as discounts on products that are specially marked as described in the "Special Product Labels" section, are not cumulative with one another.

Promotional codes, discount codes and vouchers may be combined with a discount on an individual product.

Promotional codes, discount codes and vouchers cannot be exchanged for cash or any other form of benefit from the company.

Special product labels:

• the label "New" is applied to a product that was not previously available for purchase before being added to the online store's range. A product will carry this label for a minimum of 14 days and a maximum of 2 months.
• the label "Sale" or "Offer" is applied to a product whose price has been reduced significantly compared to the price it carried before receiving this label. The percentage reduction is stated alongside the product.
• the label "Currently out of stock" or "Currently unavailable" may be applied to a product that the online store does not currently have in stock and will not be able to obtain from the supplier within the timeframe ordinarily expected for delivery of that item.

Order (contract) withdrawal:

Any buyer (this applies exclusively to natural persons) who acquires a product for purposes outside their commercial activity has the right, within 14 days of receiving the products, to notify the company of their withdrawal from the order (contract) without being required to state a reason for their decision.

The said 14-day period begins on the day the buyer acquires the right of possession over the goods.

The buyer may notify the company of their withdrawal from the order (contract) by sending a message to the company's email address: hello@yoursoultime.si.

Returning the received products to the company within the withdrawal period also constitutes notification of withdrawal from the contract (no separate notification or form is required in this case).

Return of products in the event of order (contract) withdrawal:

In the event of withdrawal from the order (contract), the buyer must always return the received product. The only cost borne by the buyer in connection with withdrawal from the contract is the cost of returning the products, which, in the case of postal return, is charged in accordance with the price list of the chosen delivery service. The product must be returned to the company no later than 14 days from the date of sending the notification of withdrawal from the order (contract).

The buyer does this by sending the product by post to the company's address:

YST Group d.o.o.,

Litostrojska Cesta 40,

1000 Ljubljana

The buyer must return the product to the company in undamaged condition and in unchanged quantity, unless the product has been destroyed, damaged, lost or its quantity has decreased through no fault of the buyer.

The buyer may not use the products freely up until the point of withdrawal from the contract. The buyer may inspect and test the products to the extent strictly necessary to establish the actual condition of the product. The buyer is liable for any diminution in the value of the goods if the diminution is the result of handling that is not strictly necessary to establish the nature, characteristics and functioning of the product.

The buyer does not have the right of withdrawal from the contract in the case of contracts whose subject matter is a product made to the buyer's precise specifications, adapted to their personal needs, which by its nature is not suitable for return, which is perishable or whose expiry date has already passed.

Withdrawal from the contract is not possible for:

• products or services whose price is dependent on fluctuations in financial markets beyond the company's control and which may occur within the withdrawal period;
• a service that has been fully performed by the company, where performance began on the basis of the buyer's express prior consent and with their acceptance that they lose the right of withdrawal once the company has fully performed the contract;
• a product which, by its nature, has been inseparably mixed with other items;

Refund of payments to the buyer in the event of order (contract) withdrawal:

Refunds of payments made will be processed as soon as possible, and no later than 14 days from receipt of the notification of withdrawal from the order (contract) or from receipt of the returned product. The company refunds payments received to the buyer using the same payment method as that used by the buyer for the purchase on the online store, except in the case of payment by cash on delivery; in this case, the refund is made to the buyer's bank account.

In the event of withdrawal from an order (contract) where a voucher, discount code or promotional code was used, these are treated as a discount applied to the ordered product and are not refunded to the buyer. Only the amount actually paid by the buyer is refunded. A gift card is treated as a means of payment upon withdrawal from the contract and is returned to the user as a gift card, while the amount paid is refunded.
 
If the buyer decides to withdraw from an order (contract) for products that form part of a set, they may request either an exchange for an identical set or a refund of the purchase price for the entire set. The buyer may exchange an individual product from the set in the event of a material defect or damage to that product, but may not request a refund of the purchase price for it. In the case of a warranty claim for a product from the set, the manufacturer's warranty period applies.

In exceptional cases, the company may also offer the buyer a buyback of the product at an appropriate amount of compensation, which the company determines by means of a written record upon return. A buyback at a reduced value is applied upon confirmation by the buyer by email. The buyer may use the said buyback amount exclusively when ordering another product of equal or higher value (store credit) from the company's range.

The right to a refund of the purchase price in the case of warranty claims and material defects is governed in more detail by the provisions of the applicable Consumer Protection Act.

Material defects in the product:

A product has a material defect if it lacks:

• the properties necessary for its normal use;
• the properties necessary for the specific use for which the buyer is purchasing it, where that use was known or should have been known to the seller;
• the properties and qualities that were expressly or tacitly agreed upon or prescribed;
• or if the seller has delivered to the buyer a product that does not correspond to the sample or model.

A material defect in an ordered product may be claimed by the buyer in connection with the purchase of any product from our online store if it does not function, if it lacks properties it should have, or if it otherwise does not conform to the offer that was published in relation to it on our online store.

When claiming a material defect in a product, the buyer may choose between four rights provided under the Consumer Protection Act, and may request:

• rectification of the defect,
• replacement of the product with a new, defect-free product,
• a partial refund of the amount paid, proportionate to the defect,
• a full refund of the amount paid.

Claiming material defects and complaints:

The buyer may claim a material defect in a product from the company by sending a message to the company's email address: hello@yoursoultime.si, stating which products they purchased from the company and when, and describing the material defect they have identified. It is advisable to include the invoice issued by the company in connection with the purchase of the relevant product or other evidence confirming that the product was purchased from the company. It is also recommended to include photographic material, a video recording or other material explaining the alleged material defect.

Once the company receives the buyer's notification of a material defect claim (complaint) and, provided it agrees that the material defect exists, the company will comply with the buyer's chosen claim (rectification of the defect, product replacement, partial refund, full refund) within eight days of receiving the material defect claim (complaint). In any cases where the claim would require a longer time to fulfil (e.g. where a repair takes longer), the company will notify the buyer within the said eight-day period and agree with them on how to proceed.
 
Even if the company does not agree that the alleged material defect exists, it will also respond to the buyer within eight days.

If the buyer does not receive a response from the company within the above timeframe, they may file a report with the Market Inspectorate of the Republic of Slovenia, Dunajska cesta 160 1000 Ljubljana, T: 01 280 87 00, email: gp.tirs@gov.si.

The company also has a system in place for handling other complaints relating to products or purchases made on the online store. Users and buyers may address any complaints to the company via the email address hello@yoursoultime.si or by calling +386 31 697 994.

The company will confirm receipt of the complaint within five working days and will notify the user or buyer of the progress of the complaints procedure within a further eight days. The company will endeavour to its utmost to resolve any disputes amicably. If an amicable resolution is not reached, the competent court in Ljubljana shall have exclusive territorial and substantive jurisdiction to resolve all disputes between the company and the user or buyer.

Slovenian substantive and procedural law governs these General Terms and all disputes between the company and the user or buyer.

For all matters and rights and obligations not governed by these General Terms, the applicable provisions of the Code of Obligations, the Electronic Commerce Market Act, the Personal Data Protection Act and the Consumer Protection Act shall apply accordingly.

Out-of-court resolution of consumer disputes:

In accordance with applicable regulations, the company does not recognise any out-of-court consumer dispute resolution provider as competent to resolve a consumer dispute that the buyer could initiate pursuant to the Out-of-Court Consumer Dispute Resolution Act.

The company, as a provider of goods and services operating an online store in the territory of the Republic of Slovenia, publishes on its website an electronic link to the Online Dispute Resolution platform (ODR). The platform is available to consumers here.

Use your head — always ask for a receipt:

The company is required to issue an invoice for the supply of goods or services and to hand it to the buyer.

 

Entry into force of these General Terms:

These General Terms enter into force on 21 January 2022.